Booking terms
Course booking terms
What happens when you book a course with us, and what happens if plans change. Each course page and the checkout show which terms apply before you pay.
Who you are booking with
You book and pay KVK Group Ltd. Courses are delivered by approved training providers, and certificates are issued by the relevant awarding or certification body. We pass on the booking and delegate details needed to arrange the course, record attendance and issue certificates.
Booking and payment
Card bookings are paid in full at checkout. Prices are shown excluding VAT, and the full total including VAT is shown before you pay.
Businesses can request an invoice for courses starting more than 31 days ahead. Full payment must clear before then, otherwise the request is cancelled. An invoice request does not reserve a place. Inside 31 days, payment is by card.
Online bookings close the day before the course starts. For a course starting sooner, email info@kvkgroup.co.uk and we will check whether a place can still be arranged.
Site safety, management and most other courses
Notice is counted in calendar days before the course start date.
Cancelling
- More than 30 days before the course
- Full refund
- 13 to 30 days
- 25% of the course fee is charged
- 7 to 11 days
- 50% of the course fee is charged
- Less than 7 days, or not attending
- No refund
Exactly 12 days before the course, we confirm the charge with you before any refund is made.
Moving to another date (subject to availability)
- More than 30 days before the course
- Free
- 12 to 30 days
- 25% of the course fee
- 7 to 12 days
- 50% of the course fee
- Less than 7 days
- 75% of the course fee
First aid, mental health and fire marshal courses
Rescheduling or cancelling
- More than 7 days before the course
- Money back
- 48 hours to 7 days
- 50% refund
- Less than 48 hours, or not attending
- No refund
Joining instructions, including online joining links, are sent closer to the course date.
Plant training (CPCS / NPORS)
Plant courses have their own booking terms, counted in working days.
Plant training booking terms
Plant courses have their own terms. Please read these before you book.
- Booking: we need a completed booking form for every candidate (full name, date of birth, NI number, home address, scheme number, email and mobile) and a purchase order at least 10 working days before the course starts. Nothing is confirmed until we confirm it in writing.
- Cancellation (in writing only): 21 or more working days before the course, nothing to pay. 11 to 20 working days, 50% of the fee. 10 or fewer working days, 100% of the fee.
- Not attending: counts as cancelling with no notice, so the full fee is payable.
- Name change: £100 + VAT per change, or for any other change to a confirmed booking.
- Moving to new dates: £250 + VAT, if requested more than 10 working days before the original start. With 10 or fewer working days' notice, it counts as a cancellation, and the new dates are a new booking.
Working days are Monday to Friday, excluding bank holidays in England. We don't count the day you tell us or the first day of the course. Notice received after 5pm, or on a weekend or bank holiday, counts as received on the next working day.
Candidates' details are shared with the training provider and the card scheme (CPCS or NPORS) to book, assess and certificate them. Attendance, results and conduct on the course may be shared back with whoever made the booking. Please let each candidate know before the course. Statutory consumer rights are unaffected.
NVQs
After booking and payment, the assessor contacts the learner within 24–48 hours, excluding weekends and bank holidays. NVQ fees are non-refundable once registration or assessment has started.
For every course
Where a cancellation charge applies, a £10 administration fee is added. Together they are never more than the amount you paid.
If the training provider cancels a course, you can choose a full refund or another available date, with no administration fee.
Not attending is treated as cancelling with no notice, so no refund is due.
Please send cancellations and date changes in writing to info@kvkgroup.co.uk. We confirm any charge before a refund is processed.
Your statutory rights are unaffected.
How we use booking information is explained in our privacy notice.